92% Of Customers Are Happy! |

92% Of Customers Are Happy!

Customer Survey 2016

We’ve been surveying customers across our three main scheduled routes in November. Statistics, show that 92% of surveyed customers were very happy with their overall journey experience with JJ Kavanagh & Sons. This is up 1% since we last surveyed customers back in the Summer months.

Customer Experience Survey By JJ Kavanagh & Sons 2016

Over 8,156 customers who completed the onboard survey during November, rated their overall experience, boarding, cleanliness, punctuality and likelihood of using JJ Kavanagh & Sons services again.

Some 92% of respondents rated their overall experience ‘Very Good / Good’, recording ratings for buses on time (52%) and likelihood of using JJ Kavanagh & Sons again in the future (94%).

Customer Survey – Key Findings

The breakdown of the overall onboard rating on JJ Kavanagh & Sons.

Customer Survey By JJ Kavanagh & Sons 2016

How likely customers were going to use JJ Kavanagh & Sons again?

 

Customer Experience Survey By JJ Kavanagh & Sons 2016

 

What’s the most important factor when choosing to travel with JJ Kavanagh & Sons?

Customer Survey By JJ Kavanagh & Sons 2016

 

Thank YOU!!

Thank you to everyone who contributed to the survey. If you have any suggestions or feedback, please let us know by calling 0818 333 222.

If you like what you see, why not plan your next trip with JJ Kavanagh & Sons on any of our 180 services across Ireland today!