88% of Customers are Satisfied

JJ Kavanagh & Sons Customer Satisfaction Survey 2018

We surveyed passengers across our three main scheduled services for one week in May. Statistics show that 88% of customers are satisfied with JJ Kavanagh & Sons scheduled services.


JJ Kavanagh & Sons Customer Satisfaction Survey 2018


A thousand customers who completed the onboard survey for one week in May 2018 rated their overall experience, boarding, cleanliness, punctuality, and likelihood of using JJ Kavanagh & Sons services again.


Some 88% of respondents are satisfied with our overall experience, recording similar ratings for ‘cleanliness’ on buses on time (83%) and would definitely use JJ Kavanagh & Sons again in the future (84%).


Customer Survey – Key Findings

How would you rate JJ Kavanagh & Sons? (High, Medium, or Low)


Overall, how satisfied or dissatisfied are you with our scheduled services?




Will you continue traveling with JJ Kavanagh & Sons? (1 = definitely not; 10 = definitely)




Thank you to everyone who contributed to the survey. If you have any suggestions or feedback, please let us know by emailing [email protected]

If you like what you see, why not plan your next trip with JJ Kavanagh & Sons on any of our 180 services across Ireland today!