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FAQs

Ticket Information and Refunds

Single Tickets

Single tickets are the only type available for purchase directly from the driver, using cash or contactless payment at departure. Single tickets purchased from the driver are not eligible for changes or refunds.

Single tickets may also be purchased as digital tickets from JJ Kavanagh, i.e., or via our mobile app up to 15 minutes before route departure time.

Return Tickets

Return tickets offer 10% to 40% savings and are valid only for one outward and one inward journey. They are not valid for two journeys in the same direction. Return tickets cannot be purchased directly from the driver. They must be purchased digitally from JJ Kavanagh, i.e., or via our mobile app up to 15 minutes before departure time. Digital return ticket dates and times can be changed up to 2 hours before the scheduled route departure time.

Weekly Tickets

A weekly ticket contains five outward and five inward journeys within seven days and offers significant savings over the same number of journeys versus single or return tickets. Weekly tickets cannot be purchased directly from the driver. They must be purchased digitally from JJ Kavanagh, i.e., via our mobile app, up to 15 minutes before route departure time. Digital weekly ticket times (not dates) can be changed up to 2 hours before the scheduled route departure time.

Family Tickets

A family ticket is a return journey, allowing for two adults and two children under 12. Discounts from 10-60% are possible with family tickets depending on routes and guaranteed seats for all passengers. Family tickets cannot be purchased directly from the driver.

Family tickets must be purchased digitally from JJKavanagh.ie or via our mobile app up to 15 minutes before departure. Family ticket dates and times can be changed up to 2 hours before the scheduled route departure time.

Free Travel Pass holders can travel for free on any of our scheduled coach services except Daily College Routes, provided seats are available. Depending on the type of Free Travel Pass, a companion may also travel free of charge if there are available seats.

After the priority boarding of pre-booked passengers, if there are remaining seats, any other passengers, including those with the Free Travel Pass, can board the bus on a first-come, first-served basis.

Free Travel Pass holders may reserve their seats for a fee of €4 per seat each way to enjoy priority boarding and a guaranteed seat. 

Local routes

Main routes

Please check your spam or junk email folders before contacting us. If you haven’t received your ticket, please email our customer service team between 9 am-5.30 pm at [email protected]

Students and young adults can use the Young Adult Card or the Student Leap card to get 50% off single, return, or weekly tickets on all our routes. 

These cards may be used to receive a discount when pre-booking any digital ticket, except family tickets, online or via our mobile app. The Young Adult Leap Card is currently available to all 19-23-year-olds, and this will increase to 19-25-year-olds from early 2024. Click here for more information.

The Student Leap Card is available to full-time third-level students aged 16-18 or 24 years old and above. Click here for more information.

We currently accept Debit, Credit Card, Google Pay and Apple Pay. Contactless payment or cash is accepted onboard the coaches. 

If you miss your coach, we have you covered. You can change your digital ticket time/date as often as you like up to two hours before the selected service is scheduled to depart from its journey origin. 

To change a ticket bought on JJKavanagh.ie, use the reference number under the QR code on your e-ticket and the email address you used to book your ticket. Click here to change your ticket.

Luggage and lost property

If you need help finding an item while travelling on our services, you can contact us via email at [email protected]. If you include the following information in your email, we will be able to resolve the matter more quickly:

  1. Name, contact number and email address
  2. A detailed description of the item that has been lost
  3. The date the item was lost
  4. The service you were travelling on
  5. The direction you were travelling (for example, to Dublin Airport or Waterford City)
  6. The bus stop where you boarded the bus
  7. Where did you get off the bus
  8. The time you boarded the bus and the time you got off the bus

Our Services

You can view all of our routes and timetables by checking out the timetable section of our website. To view the timetables, please click here

These are discontinued and will not longer be available from 1st January 2024. 

On Waterford City services you can use contactless payment or the LEAP card.

If you have a Free Travel Pass you don’t need a smart card….. 

These are discontinued and will not longer be available from 1st January 2024. 

On Waterford City services you can use contactless payment or the LEAP card.

JJ Kavanagh Smartcards and Taxsaver Cards

You will still be able to use your Smartcard balance on board our services. However, once the balance has been used, you will no longer be able to top-up your Smartcard.

Don’t worry—there are still many ways to travel with us! The best option is to pre-book your seat on our new website, jjkavanagh.ie, ensuring a smooth and hassle-free journey.

We’re making this change because it has never been easier to travel with JJ Kavanagh. Pre-booking your ticket online guarantees your seat and provides a more seamless travel experience.

Good news, you can now reserve your seat with your Free Travel Pass on our website jjkavanagh.ie. You no longer need a JJ Kavanagh Smartcard for this. Simply visit our journey planner, and choose ‘Free Travel Reservation’ to pay your fee of €4 to guarantee your seat.

Taxsaver is a discounted commuter ticket scheme introduced by the Government in 1999. The scheme offers money savings, incentivizing people to use public transport to and from work. The cost is deducted directly from the employee’s gross salary, and massive savings between 29% and 52% can be made off the regular price, depending on the ticket type and your tax band. You will be surprised to know how much you can save. If you are an employer who would like to register one of your employees or renew an existing employee for a Taxsaver ticket, please email [email protected] with the following information:
  • Employer name, company address, and phone number
  • Company Contact Name
  • Employees name
  • The pick-up and drop-off point where the employee will get on and off the bus
  • Whether it is an annual, quarterly, or monthly ticket that is required
Once the above information has been received, an invoice will be generated and sent to the relevant person for payment. Once payment has been received, a unique Taxsaver promo code will be sent to the employee. This code can be used when pre-booking tickets online to guarantee their seat when travelling with JJ Kavanagh.

Why Choose JJ Kavanagh?

Free Wifi

On-board wifi

USB Charging

USB points at each seat

Toilets

For your convenience

Comfort

Very comfortable seats​

Baggage

Ample allowance

With an average vehicle age of less than four years, our coach fleet is one of the most modern, reliable, and comfortable in the European marketplace. We invest significantly in upgrading and expanding our fleet annually to provide you with the best travel experience. Our commitment to maintaining a young and technologically advanced fleet ensures that you receive top-quality service and comfort on every journey.

Inside a JJ Kavanagh coach
JJ Kavanagh coaches

A More Sustainable Fleet

JJ Kavanagh is committed to becoming more sustainable through resource efficiency, using cleaner technologies and switching off equipment when not in use. All of our coaches and buses benefit from EURO VI engines, which produce significantly less emissions.

Ready to plan your next trip?

Book with JJ Kavanagh today and discover why millions of passengers choose us year after year for their travel needs across Ireland. Wherever you’re headed, we’d love to play a small part in your journey.