FAQs
Ticket Information and Refunds
What passenger ticket types do you have?
Single Tickets
Single tickets are the only type available for purchase directly from the driver, using cash or contactless payment at departure. Single tickets purchased from the driver are not eligible for changes or refunds.
Single tickets may also be purchased as digital tickets from JJ Kavanagh, i.e., or via our mobile app up to 15 minutes before route departure time.
Return Tickets
Return tickets offer 10% to 40% savings and are valid only for one outward and one inward journey. They are not valid for two journeys in the same direction. Return tickets cannot be purchased directly from the driver. They must be purchased digitally from JJ Kavanagh, i.e., or via our mobile app up to 15 minutes before departure time. Digital return ticket dates and times can be changed up to 2 hours before the scheduled route departure time.
Weekly Tickets
A weekly ticket contains five outward and five inward journeys within seven days and offers significant savings over the same number of journeys versus single or return tickets. Weekly tickets cannot be purchased directly from the driver. They must be purchased digitally from JJ Kavanagh, i.e., via our mobile app, up to 15 minutes before route departure time. Digital weekly ticket times (not dates) can be changed up to 2 hours before the scheduled route departure time.
Family Tickets
A family ticket is a return journey, allowing for two adults and two children under 12. Discounts from 10-60% are possible with family tickets depending on routes and guaranteed seats for all passengers. Family tickets cannot be purchased directly from the driver.
Family tickets must be purchased digitally from JJKavanagh.ie or via our mobile app up to 15 minutes before departure. Family ticket dates and times can be changed up to 2 hours before the scheduled route departure time.
Do you accept the Free Travel Pass?
Free Travel Pass holders can travel for free on any of our scheduled coach services except Daily College Routes, provided seats are available. Depending on the type of Free Travel Pass, a companion may also travel free of charge if there are available seats.
After the priority boarding of pre-booked passengers, if there are remaining seats, any other passengers, including those with the Free Travel Pass, can board the bus on a first-come, first-served basis.
Can a Free Travel Pass holder reserve a seat?
Free Travel Pass holders may reserve their seats for a fee of €4 per seat each way to enjoy priority boarding and a guaranteed seat.
Do you accept LEAP cards?
Local routes
Main routes
I haven’t received my ticket.
Do you provide discounts for students?
Students and young adults can use the Young Adult Card or the Student Leap card to get 50% off single, return, or weekly tickets on all our routes.
These cards may be used to receive a discount when pre-booking any digital ticket, except family tickets, online or via our mobile app. The Young Adult Leap Card is currently available to all 19-23-year-olds, and this will increase to 19-25-year-olds from early 2024. Click here for more information.
The Student Leap Card is available to full-time third-level students aged 16-18 or 24 years old and above. Click here for more information.
What forms of payment do you accept?
We currently accept Debit, Credit Card, Google Pay and Apple Pay. Contactless payment or cash is accepted onboard the coaches.
What if I miss my coach?
If you miss your coach, we have you covered. You can change your digital ticket time/date as often as you like up to two hours before the selected service is scheduled to depart from its journey origin.
To change a ticket bought on JJKavanagh.ie, use the reference number under the QR code on your e-ticket and the email address you used to book your ticket. Click here to change your ticket.
Luggage and lost property
I’ve lost an item on board.
If you need help finding an item while travelling on our services, you can contact us via email at [email protected]. If you include the following information in your email, we will be able to resolve the matter more quickly:
- Name, contact number and email address
- A detailed description of the item that has been lost
- The date the item was lost
- The service you were travelling on
- The direction you were travelling (for example, to Dublin Airport or Waterford City)
- The bus stop where you boarded the bus
- Where did you get off the bus
- The time you boarded the bus and the time you got off the bus
Our Services
What routes do you operate?
Smart Cards
These are discontinued and will not longer be available from 1st January 2024.
On Waterford City services you can use contactless payment or the LEAP card.
Free Travel Smart Cards
If you have a Free Travel Pass you don’t need a smart card…..
These are discontinued and will not longer be available from 1st January 2024.
On Waterford City services you can use contactless payment or the LEAP card.
JJ Kavanagh Smartcards and Taxsaver Cards
What happens to the credit on my Smartcard?
You will still be able to use your Smartcard balance on board our services. However, once the balance has been used, you will no longer be able to top-up your Smartcard.
What am I supposed to do now?
Why are you discontinuing the JJ Kavanagh Smartcard?
We’re making this change because it has never been easier to travel with JJ Kavanagh. Pre-booking your ticket online guarantees your seat and provides a more seamless travel experience.
What happens if I have a JJ Kavanagh Free Travel Smartcard?
Good news, you can now reserve your seat with your Free Travel Pass on our website jjkavanagh.ie. You no longer need a JJ Kavanagh Smartcard for this. Simply visit our journey planner, and choose ‘Free Travel Reservation’ to pay your fee of €4 to guarantee your seat.
What is a Taxsaver Ticket?
- Employer name, company address, and phone number
- Company Contact Name
- Employees name
- The pick-up and drop-off point where the employee will get on and off the bus
- Whether it is an annual, quarterly, or monthly ticket that is required
Why Choose JJ Kavanagh?
Free Wifi
On-board wifi
USB Charging
USB points at each seat
Toilets
For your convenience
Comfort
Very comfortable seats
Baggage
Ample allowance
With an average vehicle age of less than four years, our coach fleet is one of the most modern, reliable, and comfortable in the European marketplace. We invest significantly in upgrading and expanding our fleet annually to provide you with the best travel experience. Our commitment to maintaining a young and technologically advanced fleet ensures that you receive top-quality service and comfort on every journey.
A More Sustainable Fleet
JJ Kavanagh is committed to becoming more sustainable through resource efficiency, using cleaner technologies and switching off equipment when not in use. All of our coaches and buses benefit from EURO VI engines, which produce significantly less emissions.
Ready to plan your next trip?
Book with JJ Kavanagh today and discover why millions of passengers choose us year after year for their travel needs across Ireland. Wherever you’re headed, we’d love to play a small part in your journey.