Travel plans don’t usually follow a 9-to-5 schedule, and neither should your support. That’s why we’re proud to introduce AskJJ, our brand-new, real-time customer service channel. Powered by cutting-edge artificial intelligence, AskJJ is available anytime, anywhere, making us a pioneer in digital customer care within the Irish transport industry.
Whether you’re planning a trip, already on the move, or just have a quick question, AskJJ is ready when you are.
Why AskJJ makes travel easier
- Real-time help, at any hour: AskJJ gives you instant access to everything from live schedules and ticket updates to route changes, round the clock. No more waiting for office hours or a callback—our AI is always on, providing the answers you need in seconds.
- Empower yourself with information: Looking for the next coach to your destination or want to track a live bus? AskJJ provides real-time insights from the comfort of your device, any time of day. Our AI platform processes information instantly so you can get on with your journey.
- Still backed by our human team: AskJJ isn’t replacing our friendly support staff; it complements them. The AI-powered system handles quick queries, allowing our trained customer service team to focus on more complex issues during office hours. It’s all about giving you the best of both worlds: instant AI support and the option to speak to a real person.
Picture this…
You’re catching an early morning coach to Dublin Airport, or returning home after a late night out. With AskJJ, you don’t have to wait until morning to get the answers you need. From checking live departure times to finding out about ticket changes, you’re supported every step of the way. And if you’d rather speak to a real person, our team is still here, ready to help.
How AskJJ fits into your travel routine
- Before your trip: Pre-book tickets on the JJ Kavanagh app or website, then use AskJJ at any hour for help with journey planning, ticket changes, or real-time updates.
- On the move: Need help when out and about? AskJJ provides instant answers on schedules, delays, or route info while you’re on the go.
- After you’ve travelled: If you mislaid an item or have feedback, AskJJ directs you quickly to our lost-property guidance or other touchpoints, day or night.
Travelling with JJ Kavanagh just got more convenient and reliable. AskJJ puts real-time support at your fingertips, 24/7, while our human team remains ever ready to assist. Wherever and whenever your journey takes you, help is always just a chat away.